Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How are my orders fulfilled?
When you place an order on LUWEXA, it is carefully processed and prepared by our trusted fulfillment partners. Once shipped, your order is sent directly to your delivery address.
What shipping method do you use?
We primarily use CJPacket Sensitive, a reliable international shipping service that provides tracking and secure delivery.
How long does delivery take?
Delivery times typically range from 8 to 14 business days, depending on your location and local customs processing.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your package’s progress.
Can I change or cancel my order?
Orders can only be modified or canceled within 12 hours after purchase. Please contact us as soon as possible at contact@luwexa.shop.
💳 Payments & Billing
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Are there any hidden fees?
No. The price displayed at checkout is the final amount you will pay.
Is my payment secure?
Absolutely. All transactions are processed through secure and encrypted payment gateways to protect your information.
🌍 International Shipping
Do you ship worldwide?
Yes, LUWEXA proudly ships to customers worldwide.
Are customs duties or import taxes included?
Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer when applicable.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery.
What items are eligible for a return?
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include original packaging and accessories.
- Be returned within 30 days of delivery.
What if my item arrives damaged or defective?
If you receive a damaged, defective, or incorrect item, please contact us at contact@luwexa.shop within 7 days of delivery and provide:
- Your order number.
- Photos of the item.
- A short video showing the issue (if applicable).
We will review your request and arrange a replacement or refund if approved.
Who pays for return shipping?
If the item is damaged, defective, or incorrect, LUWEXA will cover the return or replacement process. For other approved returns, return shipping costs may be the responsibility of the customer.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear.
🔒 Warranty
Do your products come with a warranty?
Yes. All products sold by LUWEXA are covered by a limited warranty against manufacturing defects.
What does the warranty cover?
The warranty covers defects in materials or workmanship under normal use. It does not cover accidental damage, misuse, unauthorized modifications, or normal wear and tear.
📞 Contact Us
How can I contact customer support?
Our support team is happy to assist you.
📧 Email: contact@luwexa.shop
We aim to respond to all inquiries within 24–48 business hours.