Politique de remboursement

Refund Policy — 

LUWEXA

At LUWEXA, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• the item must be unused and in its original condition;
• the item must be returned in its original packaging;
• proof of purchase or order number must be provided.

Free Shipping

We proudly offer free shipping on all eligible orders.

Delivery times may vary depending on the customer’s location and shipping conditions.

No Restocking Fees

LUWEXA does not charge any restocking fees for returned items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• your order number;
• photos or videos showing the issue.

After review, we may offer:

• a replacement;
• a partial or full refund;
• or another suitable solution.

Refunds

Once your return or refund request is approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider or bank.

Return Shipping Costs

In some cases, customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Order Cancellation

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us : 

 For any questions regarding returns or refunds, please contact us at:

Email:

• contact@luwexa.shop